antanova

Ace service

I of course spend a lot of my time on a computer of one description or another, banging away at the keys, clicking and moving the mouse, and generally giving my wrists and fingers hell. This has proven to be an issue recently. I’ve started having pains across the back of my hands and in my wrists. Nothing major, but it’s a sign of potential problems to come.

I started thinking about why this was occurring. I have worked on computers for many years, and nothing of this type has happened before. I haven’t changed position even: I work at the same desk that I have for a long time. That could be part of the problem.

I did notice though that the left button on my mouse had started to resist more than before. I had to press harder to click. Even the slightest change in the force needed to click the left mouse button is enough to notice, because clicking the left button is something I do thousands of times a day.

I got in touch with Logitech, the makers of my mouse. They were absolutely amazing. It turns out that my mouse has a five year warranty on it, and so they would send out a replacement mouse for me. My old mouse was an MX500, and their suggested replacement was a G5 laser mouse. So, after a little exchange where I sent them a photo of my old mouse, they posted me out a new one.

Now THAT’s customer service for you. Next post: A new keyboard.

Jason posted this on Tuesday, May 06, 2008 at 2:43 pm. Leave comment.